Privacy policy
Privacy Policy
This store is operated by Eros 01 EOOD, UIC 207709458, 8 Tsar Asen St., 9250 Dalgopol, Bulgaria ("we", "us"). Contact: support@demetracosmetics.com.
What we collect
- Contact and delivery details you give us when you order: name, email, phone, shipping and billing address.
- Order details: products, amounts and payment status. Card details are processed by our payment provider; we never see or store your full card number.
- Technical data when you visit the site: IP address, device and browser information, pages viewed, collected through cookies and similar technologies.
Why we use it
- To process, ship and support your order, and to handle refunds.
- To meet our legal, tax and accounting obligations.
- To send you marketing emails, only if you subscribed. You can unsubscribe at any time with the link in every email.
- To measure and improve our website and advertising.
Who we share it with
Only with service providers who help us run the store: our e-commerce platform (Shopify), payment processors, shipping carriers and fulfillment partners, email service providers, and advertising and analytics partners such as Meta. We do not sell your personal information.
Cookies
We use cookies to keep your cart working, remember your preferences, and measure site and ad performance. You can control cookies through your browser settings.
How long we keep it
We keep order data for as long as needed to fulfill your order and as required by tax and accounting laws. Marketing data is kept until you unsubscribe.
Your rights
You can ask us to access, correct, delete or export your personal data, or to stop using it for marketing, by emailing support@demetracosmetics.com. Depending on where you live (for example California or the EU), you may have additional rights under local law, and you may complain to your local data protection authority.
Changes
We may update this policy from time to time. The latest version is always on this page.